Please review all quotes to ensure accuracy. Key areas to review:
*DELIVERY/WILL CALL/EVENT: Make sure these dates and times are correct.
*ITEMS RENTED: Insure items required are present on quote and the amounts ordered are accurate.
*ADDRESS/POINTS OF CONTACT/TELEPHONE NUMBERS/SPECIAL INSTRUCTIONS: We will try to accommodate special instructions whenever possible, let us know your specific needs. Please note that quotes DO NOT guarantee availability. To reserve rental items and ensure availability the quote must be converted into a reservation. This is accomplished by payment in full or payment of a deposit as described below.
Rental orders of $100.00 or more require payment of the applicable deposit. You may cancel an order in its entirety any time up to 31 days prior to the start date with no cancellation fee and expect a full refund. Reservations canceled within 30 days of the start date will forfeit the applicable deposit.
Rental orders that do not require Canopies, Linens, or any other items designated by Rental Center require a deposit of 25% “Rental Total”.
Rental orders with Canopies require a deposit of 50% of the canopy cost. This deposit is NON-REFUNDABLE.
Rental orders containing linens require a deposit equal to the total cost of the linens or 25% of “Rental Total”, whichever is greater.
Any change to a reservation with linen must be made no later than 12 business days prior to start date. This is necessary to guarantee availability of linens requested.
Changes to a reservation without linen must be finalized 72 hours prior to start date.
Changes to a reservation that has been pulled, loaded, or delivered are subject to a 50% restocking fee.
Reservations with delivery, installation, or other services require payment in full 7 days prior to start date. If the balance is not paid in full, the reservation WILL NOT be delivered, and all applicable deposits will be forfeited.
Payment can be made in person or online. We accept:
*Visa and Mastercard credit/debit cards.
*Cash or Check. When paying by cash or check, we require a Visa or Mastercard credit or debit card to be kept on file from the inception of the reservation until , the duration of rental period. All checks must be submitted 12 days prior to start date.
Thank you for choosing Platinum Party and Event Rental!